Sales Policy

Welcome to Primerapic

Effective Date: December 27, 2024
Hotline: (281) 540-9811
Address: 8450 Will Clayton Pky, Humble, Texas
Email: info@primerapic.com
Website: primerapic.com

At Primerapic, we are committed to providing high-quality cameras and accessories to meet the needs of both amateur and professional photographers. This Sales Policy outlines the terms and conditions applicable to all purchases made through our website or other authorized sales channels. By making a purchase with us, you agree to the terms outlined below.

1. General Terms of Sale

1.1 Product Availability:
All products listed on our website are subject to availability. While we strive to ensure accurate stock levels, there may be instances where a product becomes unavailable after an order is placed. In such cases, we will promptly notify you and offer alternatives or a full refund.

1.2 Pricing:
All prices displayed on primerapic.com are in U.S. dollars (USD). We reserve the right to change prices at any time without prior notice. Promotional offers, discounts, or bundles are subject to specific terms and expiration dates.

1.3 Taxes and Duties:
Applicable sales tax will be added to your order based on your shipping address. Customers outside the United States may be subject to import duties and taxes, which are the responsibility of the purchaser.

1.4 Order Confirmation:
Once you place an order, you will receive an email confirmation. Please review the details carefully and notify us immediately if any information is incorrect.

2. Payment Methods

2.1 Accepted Payment Options:
We accept the following payment methods:

  • Credit and debit cards (Visa, Mastercard, American Express)

  • PayPal

  • Other payment methods as listed on our website

2.2 Payment Security:
Your payment information is securely processed through our payment gateway partners. We do not store any credit card details on our servers.

2.3 Failed Payments:
In the event of a payment failure, please ensure your payment details are correct or try a different payment method. If issues persist, contact our customer service team at (281) 540-9811 for assistance.

3. Shipping and Delivery

3.1 Shipping Options:
We offer multiple shipping options, including standard and expedited shipping. Delivery times vary based on your location and selected shipping method. Detailed information is available during checkout.

3.2 Shipping Costs:
Shipping costs are calculated at checkout based on the size, weight, and destination of your order.

3.3 Order Tracking:
Once your order is shipped, we will provide a tracking number via email so you can monitor its progress.

3.4 International Shipping:
Customers outside the United States are responsible for any customs fees, taxes, or duties. Please verify your country’s import policies before placing an order.

4. Returns and Refunds

4.1 Eligibility for Returns:
If you are not satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange. Products must be in their original condition, including packaging, accessories, and documentation.

4.2 Non-Returnable Items:
Certain items, such as digital downloads, gift cards, and personalized products, are non-returnable.

4.3 Refund Process:
Refunds are issued to the original payment method within 7-10 business days of receiving your return. Shipping fees are non-refundable unless the return is due to our error.

4.4 How to Initiate a Return:
To start a return, contact our customer service team at info@primerapic.com or call (281) 540-9811. We will provide instructions and a return authorization number.

5. Warranty

5.1 Manufacturer Warranty:
All products sold by Primerapic are covered by the manufacturer’s warranty. Warranty terms vary by product and brand; please refer to the product documentation for specific details.

5.2 Extended Warranty:
We offer optional extended warranty plans for additional coverage. Details are available on our website or at checkout.

6. Customer Support

Our dedicated customer support team is here to assist you with any questions or concerns. Contact us via:

7. Changes to the Sales Policy

Primerapic reserves the right to update this Sales Policy at any time. Changes will be effective immediately upon posting on our website. Please review this policy periodically for updates.

Thank you for choosing Primerapic. We are committed to delivering exceptional products and services to enhance your photography experience. For more information, visit primerapic.com.