Refund and Return Policy

Welcome to Primerapic

Effective Date: December 27, 2024
Hotline: (281) 540-9811
Address: 8450 Will Clayton Pky, Humble, Texas
Email: info@primerapic.com
Website: primerapic.com

At Primerapic, we are committed to ensuring customer satisfaction. This Refund and Return Policy explains our terms for returns, exchanges, and refunds for purchases made through our website or authorized channels. By making a purchase, you agree to the terms outlined in this policy.

1. Return Eligibility

1.1 Timeframe for Returns:
We accept returns within 30 days of delivery for a full refund or exchange. To be eligible, items must meet the following conditions:

  • Returned in original condition, with no signs of wear or damage

  • Include all original packaging, manuals, accessories, and proof of purchase

1.2 Non-Returnable Items:
Certain items are not eligible for return, including:

  • Gift cards

  • Downloadable software or digital products

  • Personalized or custom-made items

2. How to Initiate a Return

2.1 Contact Us:
To start a return, please contact our customer service team via:

Provide your order number and reason for the return. Our team will guide you through the process and issue a Return Authorization (RA) number.

2.2 Shipping Returns:
You are responsible for the shipping costs of returning items unless the return is due to our error (e.g., wrong item shipped, defective product). Use a trackable shipping service and ensure proper packaging to prevent damage during transit.

3. Refund Process

3.1 Refund Timeline:
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 7-10 business days and issued to the original payment method.

3.2 Partial Refunds:
In some cases, only partial refunds may be granted, such as:

  • Items showing signs of use

  • Missing original packaging or accessories

3.3 Non-Refundable Costs:
Shipping fees and any applicable taxes are non-refundable, except in cases of defective or incorrect items.

4. Exchange Policy

4.1 Exchange Eligibility:
If you receive a defective or damaged item, we will exchange it for the same product at no additional cost. Contact us within 14 days of delivery to arrange an exchange.

4.2 Out-of-Stock Items:
If the item you wish to exchange is out of stock, we will offer an alternative product or a refund.

5. Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately at info@primerapic.com or (281) 540-9811. Please provide:

  • A description of the issue

  • Photos or videos of the damage

We will work to resolve the issue promptly, including replacing the item or issuing a refund.

6. Cancellation Policy

6.1 Order Cancellation:
Orders can be canceled within 24 hours of placement for a full refund. Contact our customer service team to request a cancellation.

6.2 Shipped Orders:
If your order has already been shipped, you will need to follow the return process outlined above.

7. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact us:

Thank you for shopping with Primerapic. We value your business and are here to ensure your satisfaction. For more information, visit primerapic.com.